ActionAid Jordan Impact Evaluation on the Use of a Mobile Information Platform for the Protection and Well-being of Women

This impact evaluation assessed a women-led mobile information platform designed to enhance women’s protection and well-being in Jordan by improving access to information on rights and services. Using a quasi-experimental design, the study compared baseline (2020) and endline (2021) data across treatment (platform users) and control groups, examining changes in attitudes, perceptions, and experiences over time. Data collection was conducted through online consultations with 625 Jordanian and Syrian refugee women, supported by trained female researchers to ensure safe and inclusive engagement.

The findings demonstrate how digital platforms can contribute to women’s empowerment and access to protection services, while also highlighting structural barriers related to service availability and digital access. The study provides evidence to inform programme design and support advocacy efforts towards more gender-responsive public services and inclusive digital ecosystems.